SoftBank Vision Fund

Career | Technical Support Representative | Sense

Technical Support Representative

Sense

Bangalore, IN

Job Type: Full-Time
Function: Technical/Customer Support
Industry: Enterprise
Post Date: 06/01/2026
Website: www.sensehq.com
Company Address: 225 Bush St, San Francisco, CA, 94104

About Sense

Senseâ€”the leading AI-powered Talent Engagement Platformâ€” redefines the recruitment process by seamlessly blending personalized, omnichannel candidate experiences with enhanced recruiter efficiency.

Job Description

About Us

Sense is transforming the way companies hire with AI-powered technology designed to bring unprecedented speed, precision, and personalization to every step of the recruiting process. Our mission is to reimagine how organizations engage with talent—creating faster, smarter, and more human experiences for employers, recruiters, and job seekers alike.

Founded in 2015, Sense is a high-growth HR Tech SaaS company serving over 1,000 customers worldwide. With 250+ team members and backing from Google Ventures, SoftBank, Accel, and Avataar Ventures, we’ve scaled rapidly and continue to lead innovation in talent engagement and automation.

Our diverse and collaborative team is tackling one of the most universal challenges in the workforce—helping people find meaningful work faster. At Sense, you’ll have the opportunity to shape innovative AI solutions that are changing how the world hires, impacting millions of careers globally. Join us in building the future of hiring.

Job Description

Qualifications

Bachelor's Degree or equivalent experience.
Familiarity with our industry is a plus
2+ years of work experience, including experience in a technical
customer-facing role is a must.
You’ll need to have amazing troubleshooting and logic skills since you’ll be working
to diagnose customer problems, obtain results and then provide solutions. Our
customers can't figure the problem out and that's why they are contacting us. They
expect us to be able to figure it out - and we expect you to be able to figure it out.
Respond to customer queries in a timely and accurate way, via email support.
Strong customer presence
Passionate and proactive: a driven, self-starter who can work independently and as
part of a team.
Outstanding verbal and written communication skills.
Superior organizational and time management skills; excellent attention to detail.
Ability to be flexible and adapt quickly in a fast-paced, start-up environment.

EXPERTISE AND QUALIFICATIONS

Previous support experience in a SaaS environment.
Experience within recruiting or staffing space is a plus
Experience of working on Zendesk and Jira is a plus.