- Job Type: Full-Time
- Function: Business Intelligence
- Industry: Fintech
- Post Date: 05/28/2026
- Website: c2fo.com
- Company Address: 2020 West 89th Street , Second floor, Leawood, KS 66206, US
About C2FO
C2FO is the world’s on-demand working capital platform, providing fast, flexible and equitable access to low-cost capital to nearly 2 million businesses worldwide.Job Description
More than a mission, C2FO is a better financial system changing the way every business gains access to the working capital they need to thrive. At C2FO, everyone is an employee-owner which means we’re all invested in our work and team members. We’re a company of team players and self-starters finding new and innovative ways to get things done. If you’re excited to learn, grow, and leave your mark on our fast-growing organization, C2FO may be the place for you.
About C2FO
Headquartered in Kansas City, USA, C2FO has more than 500 employees worldwide, with operations throughout North America, Europe, India, Asia Pacific, and Australia. C2FO is the world’s largest on-demand working capital platform. Our mission is to ensure every business has the capital needed to thrive and we have delivered more than $400+ billion in funding to businesses since our founding. How do we do this? By providing fast, flexible, and equitable access to low-cost capital through our easy-to-use platform.We provide technology with a human touch, giving our customers the direct support they need and ensuring our team members have the tools, resources, and work environment they need to deliver on our promise to customers. With the C2FO platform, businesses worldwide have more working capital to fuel their growth, create jobs and develop new products.
Benefits
At C2FO, we take care of our customers and our people – the vital human capital that helps our customers thrive. That’s why we offer a comprehensive benefits package, flexible work options for work/life balance, volunteer time off, and more. Learn more about our benefits here. (https://www.c2fo.com/amer/us/en-us/about-us/careers
Job Title:
Business Analyst (Salesforce Email Support)
Location:
[Noida, India] (Remote)
Experience: 0-2 years
Position Type:
(Full-time)
Job Overview:
We are seeking a motivated and detail-oriented Business Analyst (Salesforce Email Support) to join our team. In this role, you will manage the supplier mailbox, using Salesforce to provide direct support to suppliers whose payment terms are being extended. The candidate will play a key role in maintaining strong supplier relationships by offering timely and clear communication regarding payment processes and term extensions.
Key Responsibilities:
- Manage the supplier mailbox in Salesforce: monitor incoming inquiries, respond using approved FAQs/templates, and log all interactions to maintain complete and accurate case/communication records.
- Partner with Working Capital, Procurement, and other stakeholders to confirm extended payment terms, understand impacts, and ensure consistent, aligned supplier communications.
- Continuously improve communication templates, knowledge content, and workflows to optimize handling, reduce repeat queries, and enhance the supplier experience.
- Contribute to Salesforce platform enhancements and process improvements (requirements, UAT feedback, and rollout support) in collaboration with cross-functional business teams.
- Support AI/LLM operational initiatives by providing business scenarios, sample queries/datasets, and feedback to Data Science teams to improve automated query handling.
- Support high-volume supplier/client operations by meeting SLAs, maintaining operational continuity, and escalating complex/urgent issues per the approved playbook.
- Produce and share operational reporting and analysis (mailbox volumes, response trends, issue drivers) and communicate insights/status to stakeholders to support ongoing process governance.
Required Skills & Qualifications:
- Currently pursuing or recently completed a degree in Business, Finance, Communications, or a related field.
- Basic knowledge of Salesforce or other CRM systems is required.
- Strong written and verbal communication skills, with attention to detail and clarity.
- Ability to manage time effectively and prioritize tasks in a fast-paced environment.
- Comfortable working with cross-functional teams and handling sensitive information.
- Strong organizational and problem-solving skills.
- Proficiency in Microsoft Office, especially Excel and Outlook.
What You'll Gain:
- Hands-on experience with Salesforce and supplier communications.
- Exposure to financial operations, specifically around payment terms and supplier management.
- Opportunity to work with a dynamic team in a growing area of financial and operational management.
- Networking opportunities and potential for future roles within the company.