Job Description
Strength in Trust
OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI-Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society.
The Challenge
We’researching for a skilled Technical Writer to join our Technical Writing Team. The Technical Writing Team supports the Product Team by creating comprehensive knowledge base content, release materials, andadditionalpublications for theOneTrustplatform.We'reseeking an individual who thrives on organization,possessesmeticulous attention to detail, excels in verbal and written communication, and exercises these skills to produce high-quality documentation for our end users.
Your Mission
As a Technical Writer, you serve as the documentationspecialistwho createsdocumentation,knowledge basecontentand release materials to support a variety of audiences and products.You will:
- Create and manage product-specific content, including procedural content, feature guides, release materials, and additional publications for the platform.
- Collaborate with product teammates, implementation specialists, solution engineers, and other subject matter experts (SMEs) to capture relevant content and resources in our documentation and ensure its accuracy.
- Develop your understanding of the product space as well as various Technical Writing deliverables to produce high-quality documentation.
- Conduct independent testing of features and functionalities within the software.
- Anticipate user needs for documentation, reflect on user feedback, and incorporate any necessary changes for maximum impact.
- Understand and adhere to our Technical Writing Style Guide and contribute to its refinement as needed.
- Actively participate in meetings and create cross-team collaboration where necessary to address team or business goals.
You Are
You are an organized,detail-orientedand data-drivenTechnical Writer with software documentation experience who can evaluatevarious factorstodeterminethe best methods to produce desired results.Your qualifications include:
- Bachelor's degree in Englishor Professional Writing (Technical Writing, Journalism).
- Proven track record for producing high-quality software documentation through direct testing of features and functionalities in the software and utilization of existing resources.
- Strong verbal and written communication skills, including the ability to absorb technical details and effectively communicate this content to non-technical users.
- Demonstrated ability to navigate competing priorities and deliverables in an agile environment.
- Experience collaborating with various global teams.
- Strong desire to learn and open to embracing new concepts and processes.
Your Experience Includes
- At least 2 years of professional writing experience.
- Experience with structured content authoring tools.
- Comfort with basic image manipulation (cropping, adding mark-up, etc.).
- Proficiency in collaboration tools such as Confluence and Jira.
- Basic knowledge of HTML/CSS.
- Innovation and automation using AI tools and agents.
Extra Awesome
- Familiarity with SaaS companies andagilesoftwaredevelopment.
- Proficiency with API documentation.
- Experience with Paligo (CCMS).
- Familiarity with Salesforce.
Where we Work
We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.
Benefits
As an employee atOneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.
Resources
Check out the following to learn more about OneTrust and its people:
Your Data
You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in ourPrivacy Overview.You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on theData Subject Request Form.Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company.The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to askrecruiting@onetrust.com.
Our Commitment to You
When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.
