SoftBank Vision Fund

Career | Sr. Manager, IT Operations | Vuori

Sr. Manager, IT Operations

Vuori

Carlsbad, CA, US

Job Type: Full-Time
Function: IT
Industry: Consumer
Post Date: 03/20/2026
Website: vuoriclothing.com
Company Address: 2320 Faraday Ave, Suite 201, Carlsbad, California 92008, US
Salary Range: $50,000 - $150,000

About Vuori

Vuori makes premium performance apparel inspired by the active Coastal California lifestyle; an integration of fitness, surf, sport, and art. Breaking down the boundaries of traditional activewear, we are a new perspective on performance apparel.

Job Description

Vuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration from an active coastal California lifestyle; an integration of fitness, creative expression and life. Our high energy fast paced retail environment is reflected in the clothes we make. We aim to inspire others to take on all aspects of their lives with clarity, enthusiasm and purpose…while having a lot of fun along the way. We are proud to be an outlet for opportunity and for personal growth and success.

Job Description

The Senior Manager, IT Operations, is responsible for the end-to-end operational excellence of enterprise IT services. This role owns IT Service Management (ITSM) processes, operational governance, tooling, asset management, and the financial and vendor disciplines required to run a scalable, reliable IT organization. This leader ensures consistent, secure, and high-quality IT services across the company by establishing clear processes, driving accountability, and partnering closely with Infrastructure, Security, Engineering, and Business stakeholders.

What you'll get to do:

Own and operate the IT Service Management (ITSM) framework across the organization, including Incident, Request, Problem, Change, Vulnerability, Asset, and Knowledge Management
Lead incident response, escalation, root cause analysis, and post-incident reviews to ensure service stability and continuous improvement
Establish and enforce request intake, prioritization, SLAs, and fulfillment processes
Drive problem management practices to reduce repeat incidents and address systemic issues
Govern technology changes to minimize business risk and operational disruption
Partner with Security to manage vulnerability tracking, prioritization, remediation, and reporting
Own asset lifecycle management for hardware, software, and licenses, ensuring accuracy and compliance
Build and maintain operational documentation, runbooks, and self-service knowledge content
Define and enforce support processes and operational governance across all Technology teams
Establish service ownership, KPIs, SLAs, escalation paths, and operational reporting
Own Jira as the system of record for IT operations workflows, reporting, and automation
Drive consistency, adoption, and continuous improvement of operational tooling
Manage IT operations budgets, forecasting, and expense controls
Lead procurement activities for IT hardware, software, and services
Own vendor relationships, contract negotiations, renewals, and performance management
Oversee endpoint and device programs, including mobile phones, carriers, and lifecycle management
Ensure audit readiness, policy compliance, and operational risk management
Lead, mentor, and develop IT Operations team members
Act as a senior escalation point for operational issues impacting the business
Communicate operational health, risks, and priorities to executive and business stakeholders

Qualifications

Who you are:

7+ years of progressive IT operations or IT service management experience
3+ years in a people management or senior leadership role
Strong experience with ITSM disciplines (Incident, Problem, Change, Request)
Hands-on experience with Jira or comparable service management platforms
Proven experience managing budgets, vendors, and procurement
Strong operational mindset with a bias for structure, clarity, and accountability
ITIL certification (Foundation or higher), preferred
Experience in retail, distributed workforce, or high-growth environments
Familiarity with vulnerability management and security operations collaboration
Experience supporting global or multi-region organizations

Additional Information

Our investment in you:

At Vuori, we’re proud to offer the following to our employees:

Health Insurance
Savings and Retirement Plan
Employee Assistance Program
Generous Vuori Discount & Industry Perks
Paid Time Off
Wellness & Fitness benefits

The salary range for this role is $148,300 per year - $190,785 per year. This role is bonus eligible.

Vuori is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

All your information will be kept confidential according to EEO guidelines.