- Job Type: Full-Time
- Function: Operations
- Industry: Logistics
- Post Date: 03/12/2026
- Website: www.flockfreight.com
- Company Address: 701 S Coast Hwy 101, Encinitas, California 92024, US
About Flock Freight
Founded in 2015, Flock Freight is a technology company reinventing the supply chain through smarter, more sustainable shipping solutions. By leveraging its patented technology, Flock Freight matches locations, schedules, and compatible shipments, finding the best options to pool freight at scale among billions of possible combinations.Job Description
About The Role
The Issue Resolution Manager leads high-impact operational problem solving across carrier and customer networks, reducing financial, service, and reputational risk to the business. You will serve as the subject matter expert for high-impact operational escalations and cargo security, leading cross-functional resolution, loss prevention, and continuous process improvement. Additionally, you will own key risk-management programs while supporting senior risk leaders and contributing to compliance, automation, and scalable transportation operations.
Core Responsibilities
- Serve as the subject matter expert and owner for escalations involving accidents, service failures, driver issues, and other high-impact operational events
- Partner cross-functionally with Compliance, Carrier Sales, Claims, Risk, and asset-based carrier dispatch and operations teams to drive resolution with minimal financial and service exposure
- Develop, implement, and continuously improve cargo security and loss prevention policies
- Establish and manage Issue Resolution OKRs and performance tracking
- Coordinate with Claims to ensure proper documentation, transition, and handling of incidents with financial or legal implications
- Lead internal projects focused on compliance workflows, shared services optimization, and process automation
- Collaborate with frontline teams and leadership to design and refine scalable, best-in-class transportation processes
- Support the Sr. Director of Risk Management and Sr. Manager of Risk Management with internal inquiries, escalations, and root cause analysis
- Maintain oversight of tracking systems, reporting, and operational improvement initiatives
- Own and oversee driver verification programs
- Participate in product or operations projects as needed
Qualifications
- 4-5 years of experience in transportation, logistics, or supply chain operations; management experience preferred
- Bachelor’s degree required
- Proficiency in Google Workspace and spreadsheet-based analysis
- Strong analytical capability with experience using data to guide decisions
- Demonstrated ability to identify problems, propose practical solutions, and lead new initiatives
- Experience managing cross-functional projects and driving measurable results
- Comfortable operating in a fast-paced, ambiguous environment with a proactive, ownership mindset
- Availability to participate in a weekend on-call rotation for critical incidents
- Experience translating operational data into risk insights and process improvements
- Strong judgment in balancing service, financial, and risk trade-offs in time-sensitive situations
Compensation
The base salary range for this position is $90,000 - $120,000 per year. This reflects typical earning potential in this role based on market data and individual factors including skill sets, experience, and geographic location. In addition to salary, full-time employees are eligible for an equity package and competitive benefits that support you and your family as part of your total rewards package at Flock Freight.