- Job Type: Full-Time
- Function: Operations
- Industry: Consumer
- Post Date: 02/24/2026
- Website: swiggy.com
- Company Address: Jakkasandra Chowk, Bengaluru, Karnataka, IN, 560034
About Swiggy
Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500 cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation.Job Description
Team & Performance Management
- Supervise, train, and motivate a team of food delivery executives (riders/drivers).
- Schedule and allocate delivery shifts and zones based on order volumes and operational needs.
- Monitor daily attendance, punctuality, and delivery performance.
- Conduct regular performance reviews and provide feedback or coaching.
- Handle escalations, grievances, and disciplinary actions in line with HR policies.
Operational Oversight
- Ensure smooth execution of daily delivery operations with minimal delays or service disruptions.
- Track and analyze delivery metrics such as on-time rate, delivery accuracy, and order completion.
- Optimize delivery routes and zones to improve efficiency and reduce delivery times.
- Coordinate with the dispatch, warehouse, and customer service teams to resolve delivery issues quickly.
Fleet Maintenance & Compliance
- Ensure all company-owned or partner vehicles (bikes, scooters, EVs, etc.) are in good condition.
- Schedule preventive maintenance and repairs to minimize downtime.
- Ensure compliance with road safety, traffic regulations, and company hygiene standards.
- Maintain proper documentation for vehicles, fuel usage, and insurance.
Recruitment & Training
- Support the hiring, onboarding, and training of new delivery executives.
- Conduct orientation sessions on customer service, delivery process, and food handling protocols.
- Implement refresher training programs to reinforce safety and performance standards.
Reporting & Cost Control
- Monitor key delivery KPIs such as on-time performance, delivery cost per order, and productivity per rider.
- Track and report fuel usage, overtime, and fleet-related expenses.
- Identify operational inefficiencies and implement cost-saving initiatives.
- Submit regular performance and operational reports to senior management.