- Job Type: Full-Time
- Function: IT
- Industry: Enterprise
- Post Date: 03/18/2026
- Website: observe.ai
- Company Address: 275 Shoreline Drive Suite #450, Redwood City, California 94065, US
About Observe.AI
Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation.Job Description
About Us
Observe.AI is the enterprise-grade Customer Experience AI platform that unifies conversations, intelligence, and action to turn contact centers into performance engines. Built to optimize the full lifecycle of human and AI agents, Observe.AI enables enterprises to automate customer interactions, augment agent performance, and deliver governed AI at scale.
On a single platform, Observe.AI combines Voice and Chat AI Agents, real-time AI Copilots, and Conversation Intelligence with 100% interaction coverage for quality, compliance, and performance management. Trusted by brands like DoorDash, Affordable Care, Signify Health, and Verida, Observe.AI delivers fast time-to-value, measurable ROI, and consistent, high-quality customer experiences across every channel.
Why Join Us
We are looking for a hands-on DevSecOps Engineer to join our Information Security team and build security directly into our cloud platforms through code, automation, and repeatable standards. This role is focused on implementing and operating cloud-native security controls, securing infrastructure and Kubernetes platforms, automating Identity & Access Management (IAM), and integrating security signals into centralized monitoring systems.
You will work closely with SRE, Platform, and Engineering teams to deliver secure-by-default infrastructure, while building standards, templates, and integrations that scale across the organization.
What you’ll be doing
- Build and maintain security automation across cloud infrastructure, CI/CD pipelines, and Kubernetes environments
- Write and manage Infrastructure as Code (Terraform / CloudFormation) with embedded security and IAM guardrails
- Design and implement IAM controls including least-privilege roles, RBAC, SSO, MFA, and PAM for users and workloads
- Secure AWS multi-account environments using standardized baselines, templates, and account guardrails
- Implement and manage cloud-native security services such as AWS WAF, GuardDuty, Security Hub, and CloudTrail
- Secure Kubernetes platforms with RBAC, network policies, image scanning, admission controls, and secrets management
- Integrate security tooling and cloud security signals into SIEM / SOC platforms (e.g., logs, alerts, detections)
- Build and maintain security standards, reference architectures, and reusable templates for engineering teams
- Partner with SRE and Engineering to implement secure, scalable cloud architectures
- Support security monitoring, incident response, and compliance through automation and observability
What you’ll bring to the role
- 4-7 years of hands-on experience in DevOps, SRE, DevSecOps, or Cloud Security roles
- Strong practical experience with AWS cloud security services
- Deep experience with Infrastructure as Code (Terraform preferred)
- Working knowledge of Kubernetes security and containerized workloads
- Experience integrating security into CI/CD pipelines and platform workflows
- Proficiency in Python, Shell, or Go for automation and integrations
- Experience building SIEM integrations, log pipelines, or security observability workflows
- Ability to convert security requirements into standards, templates, and self-service patterns
- Strong collaboration skills and an engineering-first mindset
Perks & Benefits
- Excellent medical insurance options and free online doctor consultations
- Yearly privilege and sick leaves as per Karnataka S&E Act
- Generous holidays (National and Festive) recognition and parental leave policies
- Learning & Development fund to support your continuous learning journey and professional development
- Fun events to build culture across the organization
- Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)
Our Commitment to Inclusion and Belonging
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.
If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.