- Job Type: Full-Time
- Function: Product Mangement
- Industry: Fintech
- Post Date: 02/04/2026
- Website: www.oaknorth.com
- Company Address: 57 Broadwick Street, London, WIF 9QS, UK
About Oaknorth
OakNorth Credit Intelligence is the creator of the ON Credit Intelligence Suite, the industry’s first ML-powered, data-driven technology that gives commercial lenders a forward looking, 360-degree view of their borrowers. These deep sector insights mean that Relationship, Portfolio, and Risk Managers can now truly engage with their clients, make better credit decisions, anticipate challenges and propose solutions — minimizing defaults, driving profitable growth and delivering industry-leading client satisfaction. Welcome to Intelligent Credit. Lend Smarter. Lend Faster.Job Description
At OakNorth, we’re on a mission to empower the UK’s most ambitious businesses. Since 2015, we’ve lent over $18 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers — all while fuelling the UK economy.
The Role
OakNorth is looking for a Senior Product Manager to lead the re-imagining and digitisation of in-life loan monitoring as part of the Digital Lending programme within the Lending business unit.
This is a senior, hands-on product leadership position, accountable for transforming how monitoring is performed across the lifecycle of a loan. You will own the product strategy, roadmap, and outcomes for digitising risk-based monitoring processes, replacing existing ways of working with scalable, technology-enabled approaches.
Monitoring is a deeply embedded, expert-led function with strong existing practices and high regulatory sensitivity. This role exists to challenge and change current practices and ways of working — thoughtfully, credibly, and decisively. Success will depend on your conviction, experience, and ability to demonstrate that better ways of working are both possible and safe.
This is not a “step-up” role. OakNorth is explicitly looking for a seasoned Senior Product Manager who has already led monitoring or similar process-heavy transformations (preferably in financial service) and can operate with confidence and authority from day one.
What you will be accountable for
- Product strategy for in-life monitoring
- Own the end-to-end product strategy for digitising and modernising in-life monitoring across the loan portfolio.
- Define how risk-based monitoring processes should operate in a modern lending organisation—balancing automation, human judgement, proportionality, and regulatory expectations.
- Move monitoring toward modern data-driven approaches aligned to risk, exposure, and behaviour.
- Ensure the strategy is grounded in delivery reality and proven practice, not theoretical models.
- Re-imagining and modernising monitoring processes
- Lead the fundamental re-design of existing monitoring processes, not just their digitisation.
- Identify where current ways of working add genuine value—and where there is scope for change.
- Translate re-imagined processes into clear product requirements, workflows, and decision support.
- Take accountability for simplifying, standardising, and automating where appropriate—while protecting critical risk controls.
- Delivery, adoption, and embedded change
- Lead the delivery of monitoring capabilities so that they are actively adopted and trusted by Monitoring, Credit, and Risk teams.
- Ensure change is embedded in day-to-day operations, not left as optional tooling or parallel processes.
- Balance pace with confidence—knowing when to push through resistance and when to slow down to bring stakeholders with you.
- Own outcomes such as efficiency, consistency, auditability, and user confidence—not just feature delivery.
- Stakeholder leadership in a high-resistance environment
- Act as the senior product partner to the Monitoring function.
- Navigate significant challenge and pushback from experienced practitioners with strong views on how monitoring “is done now” and how it “should” be done.
- Use evidence, experience, and clarity to build credibility and influence decision-making.
- Partner closely with Risk, Credit, Compliance, and Legal to ensure changes are robust, defensible, and well-understood.
- Discovery, prioritisation, and decision-making
- Run focused, high-quality discovery to understand pain points, risk drivers, and operational constraints.
- Take a pragmatic, value-led approach to technology decisions, with an open mind to buying and orchestrating best-in-class 3rd party solutions where appropriate.
- Make clear prioritisation decisions in a crowded and opinionated space.
- Be comfortable saying no—or materially changing scope—when work does not support the intended outcomes.
- Maintain a clear line of sight between monitoring objectives, regulatory expectations, and product delivery.
What success looks like
- Monitoring processes are materially more risk-based, proportionate, and consistent.
- Manual effort is reduced without loss of control, judgement, or confidence.
- Monitoring teams actively use and trust digital tools as part of their core workflow.
- Stakeholders acknowledge that monitoring is clearer, more defensible, and easier to operate.
- Product delivery is aligned, credible, and visibly improving monitoring outcomes.
- Internal user sentiment is “we wouldn’t go back”.
About you
- You are a highly experienced Senior Product Manager with deep expertise in monitoring and process-heavy transformation.
You:
- Have explicit, hands-on experience digitising and modernising in-life monitoring or equivalent post-origination risk processes in financial services (preferably lending).
- Have re-designed and embedded risk-based processes before—and understand why they succeed or fail in practice.
- Invest time in research and deep understanding of the subject matter to drive credibility and informed decision-making.
- Bring strong conviction, resilience, and credibility when challenging entrenched ways of working.
- Have a proven track record of delivering adopted change, not just launching tools.
- Are curious about new technologies and approaches, with a pro-innovation mindset and openness to emerging solutions in the monitoring space.
- Are decisive, outcome-focused, and willing to stand behind difficult product decisions.
- Are comfortable operating in environments with high regulatory scrutiny and strong expert opinion.
- Do not need a title stretch to perform at this level—you have done this job before.
Why this role matters
- In-life monitoring is critical to managing risk, protecting customers, and enabling sustainable growth. How it operates has a direct impact on portfolio performance, regulatory confidence, and operational scalability.
- This role has the opportunity to fundamentally change how monitoring works at OakNorth, moving it from legacy, manual practices to modern, risk-based, digitally enabled approaches that scale with the business.
- If you are a Senior Product Manager who has already transformed monitoring once—and have the conviction to do it again in a challenging environment—this role offers real ownership and real impact.
What makes working here better
- This is a truly hybrid role, offering engineers and product the flexibility to work from home while also providing opportunities to collaborate in person with the team when it adds value. There’s no fixed requirement for days in the office, instead, we focus on creating space for engineers & product to engage meaningfully, whether that’s in-person for whiteboarding sessions or remote for deep focus work.
- Work-life balance - 25 days holiday (plus bank holidays) each year, and enhanced family leave allowances.
- Competitive salary & equity - We want people to have a serious stake in the business.
- Good kit - Your choice of the best laptop, running macOS or Ubuntu.
- Team socials - The opportunity to get to know each other outside of work.
- Company socials - A chance to catch up and meet new colleagues weekly over informal office breakfasts and dinners on OakNorth - or at our free barista bar every day.
- Commuter support - We offer the cycle to work & EV scheme.
About Us
We’re OakNorth Bank and we embolden entrepreneurs to realise their ambitions, understand their markets, and apply data intelligence to everyday decisions to scale successfully at pace.
Banking should be barrier-free. It’s a belief at our very core, inspired by our entrepreneurial spirit, driven by the unmet financial needs of millions, and delivered by our data-driven tools.
And for those who love helping businesses thrive? Our savings accounts help diversify the high street and create new jobs, all while earning savers some of the highest interest on the market.
But we go beyond finance, to empower our people, encourage professional growth and create an environment where everyone can thrive. We strive to create an inclusive and diverse workplace where people can be themselves and succeed.
Our story
OakNorth Bank was built on the foundations of frustrations with old-school banking. In 2005, when our founders tried to get capital for their data analytics company, the computer said ‘no’. Unfortunately, all major banks in the UK were using the same computer – and it was broken.
Why was it so difficult for a profitable business with impressive cashflow, retained clients, and clear commercial success to get a loan?
The industry was backward-looking and too focused on historic financials, rather than future potential.
So, what if there was a bank, founded by entrepreneurs, for entrepreneurs? One that offered a dramatically better borrowing experience for businesses?
No more what ifs, OakNorth Bank exists.
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