- Job Type: Full-Time
- Function: Engineering Software
- Industry: Enterprise
- Post Date: 03/18/2026
- Website: observe.ai
- Company Address: 275 Shoreline Drive Suite #450, Redwood City, California 94065, US
About Observe.AI
Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation.Job Description
About Us
Observe.AI is the leading AI agent platform for customer experience. It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with predictable outcomes for the business.
Observe.AI combines advanced speech understanding, workflow automation, and enterprise-grade governance to execute end-to-end workflows with AI agents. It also enables teams to guide and augment human agents with AI copilots, and analyze 100% of human and AI interactions for insights, coaching, and quality management.
Companies like DoorDash, Affordable Care, Signify Health, and Verida use Observe.AI to transform customer experiences every day by accelerating service speed, increasing operational efficiency, and strengthening customer loyalty across every channel.
Why Join Us
At Observe.AI, you’ll have the opportunity to solve complex engineering challenges at scale—building systems that process millions of call recordings every single day. As an SDE-4, you’ll work on cutting-edge technologies, leveraging the latest technologies to design and deliver secure, scalable, and multi-tenant solutions. You’ll collaborate with a team of highly skilled engineers, influence the technical roadmap and take ownership of building critical systems that power our AI-first products. If you’re passionate about architecting high-impact platforms and want to push the boundaries of backend engineering, this is the place for you.
What you’ll be doing
- Lead the design and development of complex software systems using modern software development practices and technologies
- Define and implement software architecture and design patterns that enable scalable and maintainable software systems
- Develop technical strategies and roadmaps to drive the evolution of our software platforms and systems
- Mentor and coach other engineers, promoting a culture of technical excellence and continuous improvement
- Collaborate with cross-functional teams to define and deliver high-quality software products and services
- Contribute towards cross-team initiatives, and share knowledge and best practices with the broader organization
- Drive innovation and experimentation, identifying new opportunities for growth and improvement
- Build model reusable code and design/facilitate libraries for future useCollaborate with the product team to understand and refine the product roadmap, while taking ownership of the technical roadmap definition
- Mentor and coach other engineers, promoting a culture of technical excellence and continuous improvement
What you’ll bring to the role
- Bachelor's or Master's degree in Computer Science
- 8+ years of experience in software engineering, with a focus on large-scale, distributed systems
- Strong programming skills in one or more programming languages, such as Java, Python, etc
- Proven experience in software architecture and design, with a deep understanding of software design patterns and principles
- Up-to-date knowledge of evolving technologies and the ability to guide the team toward evaluating and adopting cutting-edge technologie
- Excellent communication and collaboration skills, with a track record of working effectively with cross-functional teams
- Strong problem-solving skills and a passion for solving complex technical challenges
- Knowledge of container management tools (e.g. Docker Swarm, Kubernetes).
- Familiarity with data stores, including at least one of the following: Postgres, MongoDB, Cassandra, and Redis
- Knowledge of queueing systems (e.g. SQS, Kafka) and caching systems (e.g. Ehcache, Memcache)
- Ability to perform well in a fast-paced environment
- Experience leading and mentoring teams of engineers
Perks & Benefits
- Excellent medical insurance options and free online doctor consultations
- Yearly privilege and sick leaves as per Karnataka S&E Act
- Generous holidays (National and Festive) recognition and parental leave policies
- Learning & Development fund to support your continuous learning journey and professional development
- Fun events to build culture across the organization
- Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)
Our Commitment to Inclusion and Belonging
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.
If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.