- Job Type: Full-Time
- Function: Technical/Customer Support
- Industry: Transportation
- Post Date: 10/03/2024
- Website: grab.com
- Company Address: 3 Media Close, Grab HQ #01-03/06, Singapore, Singapore 138498, SG
About Grab
Grab is Southeast Asia’s leading superapp, offering a suite of services consisting of deliveries, mobility, financial services, enterprise and others. Grabbers come from all over the world, and we are united by a common mission: to drive Southeast Asia forward by creating economic empowerment for everyone.Job Description
Our team, comprising of APEX (Automation Platform Experience) and Data Tech units, is committed to providing comprehensive support to platform and development teams in their cloud engineering and developer tools journey.
Get to Know the Role
In Tech Infra, you will be reporting to our Tech Support Engineer Manager, you'll handle level 1 issues, fulfill requests, and support cloud infrastructure and developer tooling. Further you'll support platform engineering, developer tools, and data streams, catering to a diverse range of customers across Grab.
These roles are important for serving our large developer community and managing complex tools and automation requirements. You'll contribute to large-scale data infrastructure and advanced data automation, use monitoring tools to track system metrics and minimize disruptions, collaborate with teams to optimize system performance, conduct post-incident reviews for process refinement, and maintain a dynamic dashboard using SuperSet and Google Data Studio(GDS).
This is hybrid role and the office is in Petaling Jaya.
The Critical Tasks You Will Perform
- You will oversee the knowledge management platform for efficient issue resolution, and serving as an escalation point for managing Grab's largest data platform, providing scalable and resilient open-source big data technologies as services to other teams.
- You will support infrastructure automation and monitoring tools for multiple platform teams within the Kubernetes ecosystem, and assisting in the development of technical roadmaps to address business problems.
- You will participate in incident management and cater to user needs for more real-time data while prioritizing self-service and automation.
- You will collaborate with the infrastructure team to build back-end services, conduct root cause analysis investigations, and understanding, promoting, and enforcing security and compliance procedures.
- You will support the developer community in their requirements, emphasizing self-service and automation where practical, and collaborating with the security team to incorporate their needs into automated guardrails for developer resources.
- You will contribute to the design and implementation of new configurations for cloud resource use, being the initial responder for Tech Monitoring alerts, responding promptly to system and business alerts, investigating issues and determining the need for escalation to on-call engineers.