- Job Type: Full-Time
- Function: Technical/Customer Support
- Industry: Fintech
- Post Date: 11/20/2023
- Website: www.ethoslife.com
- Company Address: 5001 Plaza on the Lake , Unit 305, Austin, Texas 78746, US
About Ethos
Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones.Job Description
About Ethos
Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones.
We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We’ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health.
We make getting life insurance easier, faster and better for everyone.
Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families!
About the Role
Ethos is seeking an Insurance Process Review Specialist to support our CX Compliance team through reviews and audits of end to end insurance operations. This position involves reviewing a large number of transactions and tasks to identify inefficiencies and bugs in technology. The successful individual will apply their insurance operations knowledge and regulatory concepts to perform comprehensive reviews with guidance from management. You will be responsible for understanding the ideal state of the process to help mitigate risk for the business.
Duties and Responsibilities:
- Document findings from reviews and aid in the determination of the level of compliance risk associated with the findings
- Assist in prioritizing the implementation of technology fixes or manual workarounds to maintain compliance
- Analyze policies, recommend enhancements and assist in implementing changes
- Compile data for management, carrier partners and internal team reports
- Assist with compliance testing, research and assigned tasks
- Meet individual and team quality goals to ensure a positive, compliant customer experience
- Identify and implement process improvement opportunities
- Support product development, including testing new tools and functionality.
Qualifications and Skills:
- 1+ year(s) experience in US insurance industry
- Detail oriented
- Ability to intuitively make connections based on findings from reviews completed
- Ability to project management assigned tasks and ensure established timelines are met
- Outstanding written and verbal communication skills
- Proficiency using MS Office tools and Google Docs Editors/Drive
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Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.
We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.
To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.