- Job Type: Full-Time
- Function: Engineering Software
- Industry: Enterprise
- Post Date: 11/20/2023
- Website: observe.ai
- Company Address: 275 Shoreline Dr, Redwood City, California 94065, US
About Observe.AI
Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation.Job Description
Observe.AI is the leading conversation intelligence platform for boosting contact center performance. Built on the industry’s most accurate AI engine that analyzes 100% of interactions across channels, Observe.AI maximizes agent performance, pinpoints new revenue and coaching opportunities, and up-levels quality assurance and compliance.
Observe.AI’s powerful workflow automation allows contact centers to apply meaningful insights and take action at speed and scale. The result is stronger business outcomes, such as better customer experience, higher revenue, and better retention.
Observe.AI is trusted by hundreds of customers and partners across industries – including Pearson, 23andMe, Accolade, Group 1 Automotive, and Public Storage – and is backed by Softbank Vision Fund 2, Zoom, Menlo Ventures, Scale Ventures, and Nexus Ventures. Observe.AI is headquartered in Redwood City, CA with offices in Bangalore, India. For more information, please visit www.observe.ai.
The Opportunity:
As Software Development Engineer 1 (SDE1), you will be building a scalable, secure, and multi-tenant cloud platform for near real-time as well as non-real-time processing/reporting/analyzing of data for interactions(calls/email/chat). You will use state-of-the-art cloud computing technologies. You will be dealing with huge volumes of data and creating systems that would be able to scale heavily with growing needs. You will be working with Product Managers, Architects, and Engineers.
What You Will Do as a Software Development Engineer I:
- Work with the product team to understand the new product & features and contribute to building those.
- Contribute to the entire application lifecycle, focusing on coding and debugging, reviewing, testing, etc.
- Collaborate with front-end developers and integrate user-facing elements with server-side logic.
- Own business logic and build reusable code and libraries.
- Optimize the application for latency and scaleImplement security and data protection.
Who you are:
- Bachelor’s Degree in Computer Science with 1+ years of experience in working on large-scale products
- Expertise in Java and Spring or other relevant frameworks
- Strong knowledge of design patternsGood technical experience, curiosity to know the unknown, and an ambition to grow
- Experience with startup cultures in the past is preferable
- Demonstrated adaptability and ability to scale in the past
- Ability to perform well in a fast-paced environment
- Working knowledge in at least one of the SQL or no-SQL databases such as Postgres, MongoDB, Cassandra, RedisExposure in the queue (Rabbitmq, Kafka, etc), cache(Ehcache, Memcache)
- Knowledge of container management tools (docker-swarm, Kubernetes) is a plus
What we offer:
- Excellent medical insurance options and free online doctor consultations.
- Yearly privilege and sick leaves as per Karnataka S&E Act.
- Generous holidays (National and festive) recognition and parental leave policies.
- Learning & Development fund to support your continuous learning journey and professional development.
- Fun events to build culture across the organization.
- Flexible benefit plans for tax exemptions. (For Eg: Meal card, PF, etc)
If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.
We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.