- Job Type: Full-Time
- Function: Engineering Software
- Industry: Enterprise
- Post Date: 11/20/2023
- Website: observe.ai
- Company Address: 275 Shoreline Dr, Redwood City, California 94065, US
About Observe.AI
Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation.Job Description
Observe.AI is the leading conversation intelligence platform for boosting contact center performance. Built on the industry’s most accurate AI engine that analyzes 100% of interactions across channels, Observe.AI maximizes agent performance, pinpoints new revenue and coaching opportunities, and up-levels quality assurance and compliance.
Observe.AI’s powerful workflow automation allows contact centers to apply meaningful insights and take action at speed and scale. The result is stronger business outcomes, such as better customer experience, higher revenue, and better retention.
Observe.AI is trusted by hundreds of customers and partners across industries – including Pearson, 23andMe, Accolade, Group 1 Automotive, and Public Storage – and is backed by Softbank Vision Fund 2, Zoom, Menlo Ventures, Scale Ventures, and Nexus Ventures. Observe.AI is headquartered in Redwood City, CA with offices in Bangalore, India. For more information, please visit www.observe.ai.
The Opportunity:
We are seeking a talented and ambitious senior engineer for the role of Software Development Engineer 4 (SDE 4) at Observe AI. In this role, you would develop systems around cloud platforms capable of processing millions of call recordings daily, using the latest cloud computing technologies. Working alongside a team of top technical experts, you'll devise a roadmap and implement solutions to build a scalable, secure, and multi-tenant platform.
What You Will Do as a Software Development Engineer 4 :
Lead the design and development of complex software systems using modern software development practices and technologies.
Mentor and coach other engineers, promoting a culture of technical excellence and continuous improvement.
Collaborate with cross-functional teams to define and deliver high-quality software products and services.
Define and implement software architecture and design patterns that enable scalable and maintainable software systems.
Develop technical strategies and roadmaps to drive the evolution of our software platforms and systems.
Contribute towards cross-team initiatives, and share knowledge and best practices with the broader organization.
Drive innovation and experimentation, identifying new opportunities for growth and improvement.
Build model reusable code and design/facilitate libraries for future useCollaborate with the product team to understand and refine the product roadmap, while taking ownership of the technical roadmap definition.
Who you are:
Bachelor's or Master's degree in Computer Science
10+ years of experience in software engineering, with a focus on large-scale, distributed systems.
Proven experience in software architecture and design, with a deep understanding of software design patterns and principles.
Experience leading and mentoring teams of engineers.
Excellent communication and collaboration skills, with a track record of working effectively with cross-functional teams.
Strong problem-solving skills and a passion for solving complex technical challenges.
Experience with cloud technologies, such as AWS.
Knowledge of container management tools (e.g. Docker Swarm, Kubernetes).Familiarity with data stores, including at least one of the following: Postgres, MongoDB, Cassandra, and Redis.
Knowledge of queueing systems (e.g. SQS, Kafka) and caching systems (e.g. Ehcache, Memcache).
Up-to-date knowledge of evolving technologies and the ability to guide the team toward evaluating and adopting cutting-edge technologies.
Ability to perform well in a fast-paced environment.
What we offer:
Excellent medical insurance options and free online doctor consultations.
Generous holidays (National and festive) recognition and parental leave policies.
Learning & Development fund to support your continuous learning journey and professional development.
Fun events to build culture across the organization.
Flexible benefit plans for tax exemptions. (For Eg: Meal card, PF, etc)
If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.
We welcome all people. We celebrate the diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.